Privacy Policy

Privacy Policy

Introduction

Welcome to https://professional-house-clearance-company.vibereports.co.uk (hereafter referred to as “PHC,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://professional-house-clearance-company.vibereports.co.uk.
  2. Any mobile applications or software developed by PHC.
  3. Services and products offered through our platform.
  4. Interactions via email, telephone, SMS, and other communication channels.

Please note that this policy does not extend to external third-party platforms, applications, or services linked to our website, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy is designed to guide you on the following activities:

  1. Using our applications and services as an authorized user, which includes managing your account and accessing personalized features.
  2. Visiting our websites linked to this policy, where you can explore content and interact with us.
  3. Receiving communications from PHC, such as newsletters, promotional emails, telephone calls, or text messages.

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories include:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and registration data.
  2. Payment Information: Data related to transactions, including payment method details, billing addresses, and purchase history.
  3. Financial Information: This may include bank account numbers (encrypted), tax identification numbers, and financial records for billing and fraud prevention purposes.
  4. Purchase Information: Details about your orders, products purchased, and any associated return or exchange information.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers to recognize devices and provide location-based services.
  6. Location Data: Information about your geographical location when you interact with our services, used for personalized content and marketing.
  7. Feedback: Reviews, ratings, comments, and suggestions you share with us to improve our products and services.
  8. Social Media Information: Data from social media platforms when you choose to log in or share content through these sites.
  9. Product Information: Details about products you view, search for, or purchase on our website, including preferences and customization options.

We collect this data through various means: user input forms, account registration, browsing activities, interactions with customer support, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third parties, such as payment processors or marketing partners, who adhere to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and improve our services:

  1. Strictly Necessary Cookies: These are essential for navigating our site and ensuring basic functionalities. They enable features like login, account management, and session persistence.
  2. Preference Cookies: We use these to remember your settings and preferences, such as language selection and display options.
  3. Analytics Cookies: These cookies collect information about your usage of our website, enabling us to analyze user behavior and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for legal requirements and business needs, but we have strict data retention policies in place. Data is kept for the duration of your account activity and up to several years after your last interaction, depending on the type of data and relevant laws. Once the data is no longer required or retains no legal purpose, it is securely deleted or anonymized from our systems.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Employing encryption for data transmission and storage, ensuring secure communication between your device and our servers.
  2. Engaging reputable third-party processors who adhere to strict data protection standards to handle sensitive information on our behalf.
  3. Regularly reviewing and updating our security protocols to adapt to emerging threats and best practices in the industry.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. Our services are designed for a general audience, and we comply with applicable laws regarding child privacy, such as COPPA (Children’s Online Privacy Protection Act) in the United States.

Your Rights

Depending on your location, you have certain rights concerning your personal data:

  1. Access: The right to request access to and receive a copy of the personal data we hold about you.
  2. Rectification: The right to correct or update incomplete or inaccurate personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, except where we have compelling legitimate grounds to retain it.
  4. Restriction: The right to restrict or limit the processing of your personal data in certain circumstances.
  5. Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for specific purposes, such as marketing or profiling.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights or if you have any data-related queries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage users to review this page periodically for the latest information.

Contact Information

For any privacy-related inquiries, requests for account updates, unsubscribe requests, or data protection questions, please contact us:

  • Via email at: [email protected]
  • By post to: Privacy Policy Inquiries, PHC Data Protection Team, [Address]

We appreciate your trust in sharing your personal data with us. This Privacy Policy is designed to ensure transparency and empower you with control over your information.